About our products
Please check the "Size" section on the product detail page for the size of the product. Some of the products on DRESCCO list both the dress size and the height size. Please note that the size number may be the same for each item, but the detailed size may differ. Please be sure to check the size of each item.
In addition, some products list the sizes worn by models in the "Model Size" section, so please refer to this section for reference in selecting your size.
For more information on how to choose your size, please refer to the following page, Please refer to this page Please refer to this page for more information on how to choose your size.
Shoe Size】
All shoe sizes are listed in centimeters.
Please note that there may be individual differences in the feeling of wear depending on the shape and construction of the product. Please consider the size as a guide only.
Measurements" are necessary when selecting your size.
If you make a mistake in taking measurements for a custom-made dress, you may end up with a dress that is different from the size you had expected.
For more information on how to take the necessary measurements when selecting the size of a dress or suit, please refer to the following page. Please refer to this page for the measurements required when choosing the size of a dress or suit.
Product prices are subject to change without notice due to soaring raw material prices, exchange rates, and other factors.
Prices may also be reduced without prior notice due to sales, time sales, etc. However, we cannot accept price changes for products ordered before the price reduction. Please understand this in advance.
Items other than dresses, suits, and hair accessories are on order from our warehouse and various manufacturers.
Please allow 2 to 3 weeks for delivery.
Please check the estimated delivery date on each product detail page.
If you order both made-to-order items and ordered items at the same time, they will be shipped when all the items are ready, so please allow extra time for delivery.
We use the symbols specified in JIS L0001 (Symbols and methods of indication for the handling of textile products) to indicate the method of handling, such as home laundering.
Home laundering
Hand washable up to 40°C (104°F). Please do not machine wash.
Machine washable on low heat at 30°C or below. Please wash with medieval detergent for fashionable wear.
[Bleaching
Do not use bleach, both chlorine and oxygen bleaches.
Drying
Please refrain from tumble drying. Tumble drying refers to drying clothes while rotating them in a cylindrical drum.
It is recommended to hang it on hangers and hang dry in the shade.
Ironing
Ironing can be done at low temperatures (110°C or lower). We recommend ironing as quickly as possible after applying a cloth.
Cleaning
Wet cleaning by weak operation is possible. When sending for cleaning, we recommend that you consult with the cleaning company in advance to avoid any problems.
Please refrain from dry cleaning.
This service is possible only in the DRESS brand category. This is a system in which you select a dress you like and have it tailored to your size for an additional fee. This service is recommended for customers who want to wear a dress that fits their body size exactly.
Please contact "Customer Service" via e-mail or chat tool. (info@drescco.com / Contact Us )
The following are available for resizing Please enter your height and weight together so that we can check your size.
DRESCCO products are available in three major types: [Made to Order], [Order to Order], and [In Stock]. Delivery time differs for each.
In-Stock 】
We will ship within 3 business days after your order is placed.
Made to Order】 and 【Order Made】
Please allow 2 to 5 weeks for delivery.
If you order multiple items together, they will be shipped after all items are in stock.
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Estimated delivery date
Please refer to the estimated shipping date listed on the product page for the specific delivery dates of 【Made to Order】 and 【Order to Receive】.
The description method is shown as ○month (○week). The ○○th week means that the product will be shipped within that week.
(e.g.)
*In the above case, the shipment will be scheduled between May 6 and 12.
If you need an expedited or quickest shipping, please contact us via e-mail or chat tool.
The product images are posted as close to the actual product as possible.
Please be sure to check the images on the product page for color and design.
Please note that color differences may occur depending on the settings of your monitor.
For products with fabric or pattern features, the pattern may differ from the product image due to fabric cutting.
The best way to do the first is to store the dress cleanly in a closet after it has been cleaned.
If you have worn a dress and stains or other problems with the dress, please click here for more information on how to wash and store the dress cleanly before the next wear.
If you have any questions about our products, please contact us via email or chat tool.
We are always happy to discuss sizes and delivery dates.
E-mail] info@drescco.co
[TEL] 050-6868-9030
(Business hours: Monday-Friday 12:00-16:00, Closed: Saturday, Sunday, Holidays)
*If you have not received a reply to your e-mail within two business days, please contact us by phone.
Ordering Information
Click the "Add to Cart" button on the product page to add the product to your shopping cart.
Please check the items in your cart and enter the following information in the "Notes" field.
(1) Date you plan to wear the item
(2) If you are ordering a size, your child's measurements
(3) Participation in the review event
*If you wish to participate in the review event, please write "Participate in Review" in the memo field. Please note that we will ship the review gift with the product, so we will not be able to accept your participation after the product has been shipped.
If there are no changes to your order or additional purchases, please click the "Proceed to Checkout" button to proceed to the confirmation screen. Confirm your order information and shipping address, then click on "Select Shipping Method".
If you are purchasing without registering as a member:
①If you are purchasing as a guest using your Amazon account: Click on the "amazon pay" button.
(2) If you are making a guest purchase from your e-mail address, please enter the e-mail address where you would like to receive contact e-mails in the order information. Please confirm your contact information and shipping address, and click the "Proceed to Select Shipping Method" button.
Confirm contact and shipping address and method of delivery, then click the "Proceed to Payment" button. After confirming the payment method and billing address, click the "Place Order" button to confirm your order.
Your order is not confirmed until you receive an order confirmation e-mail (payment information and payment amount information) from DRESCCO.
Please note that your order is not confirmed when you click the "Place Order" button or when you put an item in the cart.
In the event that the product cannot be secured, please contact us by email or phone.
In the event that the product is not secured, the product will be sold out immediately. In such cases, we will notify you by e-mail or phone and cancel your order.
After logging in, you can check your past orders, payment status, and shipping status on the "MY Account" page.
If you have placed an order without logging in or registering, you can check your order details in the order confirmation e-mail you have received after placing your order.
You can check the status of your order from "MY Account" or from the automatic email sent to you after you place an order. If you are a customer who has made a guest purchase, please check your order status from "Email".
(1) My Page
Click on the order number to view the details of your order.
If you wish to make any changes to your order, please contact us via e-mail or chat tool.
In the order details, you will see the product name, amount, shipping address, and estimated shipping date.
*Please contact us within one day of placing your order if you wish to make any changes to the product, as changes cannot be made once the product is in production.
2) Email
*If you do not receive an order confirmation notification email
[It has been sorted into your junk mail folder]
Some providers may consider info@drescco.comからのメールが as "junk mail". Please check your junk mail folder.
If you have set up your mail server to reject incoming e-mails, please contact us at
or info@drescco.comからのメールを受信できるよう設定してください.
Please be especially careful if you are using a mobile carrier email.
If we are able to accommodate a change in size specifications from the customer after the order has been placed, an additional amount may be incurred. If additional charges are incurred, we will inform you in advance by e-mail or telephone, and then send you an e-mail invoicing you for the additional charges.
Your order will be confirmed upon confirmation of payment of the additional charges.
Product Delivery
Shipping method
EMS or EMS Premium
Shipping fee
DRESCCO uses the Express Mail Service (EMS) for shipping.
International shipping charges are automatically calculated based on EMS rates (weight, destination country/region) and you will be notified automatically at the time of ordering.
In areas where EMS delivery is difficult, EMS Premium is offered separately.
Please note that for EMS Premium delivery, the shipping fee will differ from the regular EMS rates, and we will inform you of the shipping cost via a separate email.
We also accept bundle shipping for additional orders.
Please request bundle shipping before your first ordered package is shipped.
Please inform the customer center of the order number(s) you would like to combine. We will check the order number and details, and then inform you of the final shipping cost.
Your invoice number will be automatically sent to you by e-mail.
Enter the invoice number on the Shipping Tracking page to view the delivery status directly.
Delivery Time
Please refer to the following country-specific delivery schedule:
USA: 5-6 days
Canada: 6-8 days
China: 6-7 days
Hong Kong: 3-4 days
Singapore: 3-4 days
Taiwan: 3-4 days
Thailand: 4-5 days
United Arab Emirates: 6-7 days
Saudi Arabia: 8-10 days
・After the product is shipped, we will inform you of the EMS tracking number via email. You can check the delivery status on the postal service website.
・Delivery may be delayed due to the delivery area, traffic, weather, or other reasons.
・If the package is returned due to a long absence or refusal to accept delivery, we may charge you for the round-trip shipping costs incurred, as well as the shipping cost for resending the package.
Customs Information
All international packages may be subject to taxes, duties, and customs fees upon delivery within the territory of the receiving country. These costs are not included in the shipping fee estimates. For details, please contact the customs office in your receiving country.
Any import taxes, duties, or fees that may be incurred are the responsibility of the customer. We cannot assist with the payment of these fees or provide any discounts or refunds related to these fees.
Depending on the amount and content of the goods, the customs at the destination may require individual declaration procedures. If you are requested to perform individual declaration procedures by the local customs, please follow the instructions of the customs and proceed with the procedures.
If you wish to have your additional order(s) shipped together, please indicate in the memo field of your additional order(s) that you wish to have them shipped together, or contact us via email or chat tool before your order is shipped.
If you are not ordering a single item, but have other items in your order, your order will be shipped on the same day as the items in your order.
If you are not at home on the day of delivery, the delivery company will post a "notice of absence".
Please contact the Sagawa Express office indicated on the "Absence Notice" to request re-delivery within 7 days from the date of shipment.
In the unlikely event that an item is returned due to long-term absence, it will be handled at our discretion. If you wish to have your order resent after it has been returned, you will be charged separately for the resending shipping costs.
If you would like to change the shipping address or the specified delivery date you provided when you placed your order, please include it in the remarks field of your order or contact our customer service via email or chat tool.
info@drescco.com
Contact us at →.
Ordered items will be delivered by EMS or EMS Premium. The number of days required for delivery varies depending on the product, so please check each product page for details.
Delivery time for made-to-order products】
It takes a few days to ship the products since they are made after the order is placed.
Please allow 2 to 5 weeks after your order is confirmed.
For details, please check the estimated shipping date listed on each product page.
The date will be displayed as "○○ month (○○ week). The ○○th week means that the shipment will be made within that week.
The "Estimated Shipping Date" shown on the page indicates the expected shipping date for the current order.
Delivery time for items on order]
Please allow us some time to ship your order as we will be bringing the items from our warehouse or from the respective manufacturers after we receive your order.
Please allow 2 to 4 weeks after your order is confirmed for shipping.
Delivery time for in-stock items】
In-stock items will be shipped within 3 business days after the order is confirmed.
（Example)
*In the above case, the order will be shipped between May 6 and 12.
* Delivery time for multiple orders:
If you place an order for [Made to Order] and [Order to Receive] together, we will ship after all items are in stock.
If you wish to place an order in a rush or for the quickest possible delivery, please contact us via e-mail or chat tool.
If you would like to change the delivery address or the date specified in your order, please indicate it in the remarks field of your order, or contact our customer service via email or chat tool.
Shipping method
EMS or EMS Premium
You will also receive a tracking number in the e-mail notification after the shipment is completed, so you can check the status of your shipment.
Payment Methods
We accept the following types of payment
1. Credit card payment
◼️Important Information
If there are changes to the total payment amount
If there are changes to the product price (including tax) or shipping fees, we will notify you of the corrected amount via email.
Notes
The total payment amount is the sum of the product prices and the shipping fees.
For security reasons, we do not send credit card usage statements. They will be sent by your credit card company. Please check your statement.
We will inform you of the total payment amount via email after you place your order.
You cannot use a credit card with a name different from the customer's name.
The security of credit card transactions is ensured using SSL. The card number is encrypted and transmitted securely, so you can shop with confidence.
2. Paypal
3. Amazon Pay
4. Alipay
We do not accept bank transfer, convenience store payment, or cash on delivery.
If you would like to receive a receipt, please contact our customer support via email or chat tool. Please let us know the name and description of the recipient. We will issue a receipt and send it with the product along with the invoice.
The delivery note will be included in the package.
Only "cash on delivery" and "bank transfer" are accepted for change of payment method. For other payment methods, you will need to cancel your order once.
If you wish to change your payment method, please contact our customer support via email or chat tool.
Cancellation, Return and Exchange of Orders
Most of the products we offer are made-to-order products, so as a general rule, we cannot accept cancellations after an order has been placed. However, in the following cases, cancellation of an order is possible, so please contact our customer support if you wish to cancel your order. (info@drescco.com) Contact us
Cases in which we can cancel an order after it has been placed】
・For custom-made or made-to-order items
Before payment has been made or production has begun. As a general rule of thumb, if the order is placed and payment is made on the same day, the order can be cancelled since it is before production. If the date of use is imminent, we may begin production immediately, so please contact our customer service to cancel your order.
For in-stock items:
In-stock items, including dresses and suits, can be cancelled after payment has been made but before shipping. If you wish to cancel, please contact our customer support. (info@drescco.com) Contact Us
We will not accept returns even if the merchandise is defective, if it is returned without notification, or if any of the following applies.
Merchandise made to order in non-standard sizes
・Sale items, special price items, grab bags
・ Merchandise that has been in the box for more than 8 days, including the date of receipt (date of delivery) (If the item is dropped off at a delivery box, the date of delivery will be the date the box is dropped off.)
Merchandise with product tags, labels, etc. detached
・ Merchandise that has been used
・ Merchandise that has smells, stains, scratches, or other defects that have been caused by the customer
In the event of a product return and cancellation, the following amounts will be refunded. The refund method depends on the payment method.
In case of return of defective items or items that differ from the order】
The price of the merchandise plus shipping costs will be refunded.
[In case of return due to customer's reason】
The price of the merchandise
[In case of return of a part of one order】
The price of the merchandise
In case of payment by COD
We will transfer the money to the bank account you specified.
Please specify this information when you contact us about your return.
The bank transfer will be arranged after we have completed processing of the return. Please wait for a while until the bank transfer is completed.
If you paid by credit card:
We will send the credit card cancellation data to your credit card company.
Depending on the credit card company's closing date, your credit may be offset within the same month, but if it crosses over to another month, you may be billed once.
In such cases, please be assured that the negative amount will always be processed in the following month or later.
However, in the unlikely event that a "defective product" or "product different from the contents of your order" arrives, please contact our Customer Center immediately.
Please contact us within one week of receiving the product.
Please contact our customer service before returning the product to us, so that we can check the defect and take immediate action.
Please return the product within 7 days from the date of notification of the procedure.
As a general rule, we will begin preparing new merchandise after we receive the merchandise from the customer. If you are planning to wear the item soon, please contact us in advance.
Please note: Insufficient size is not included in the defects.
In the Case of Returns or Exchanges Due to Product Defects
If you receive a different product than you ordered, or if the product is damaged or has quality issues, we will accept returns following the steps below:
Within 3 days of receiving the product, please first contact us at info@drescco.com with attached photos of the product.
After reviewing the photos of the product, we will respond by email.
Please return the wrong or defective product to our distribution center within 10 days of arrival. (We will process the refund of shipping costs using the payment method you used.)
After we receive the returned product, we will send you a replacement.
However, we cannot accept returns or exchanges in the following cases:
If the product has been used.
If the delivery note has been lost.
If more than 10 days have passed since the product arrived.
About Shipping Costs for Returns and Exchanges
We will cover the shipping costs only in cases where the product received is different from what was ordered, or if there is damage or quality issues with the product.
[Return Address]
#402 Migang Building, Myeonmok-ro 96-gil 20,
Jungnang-gu, Seoul, 01248, Republic of Korea
DRESCCO
TEL: 050-6868-9030
Please be sure to contact customer support before returning the product.
The following repairs and alterations are available for items purchased at DRESCCO.
Please note that we are unable to repair or alter items other than those listed below.
Shortening the hem of a skirt *Lengthening the hem of a skirt is not available.
Please contact our customer service for alterations to widen the bust. Repairing corsages and other ornaments.
Hair accessories】
・Installation of corsages when they fall off
・Installation of hairpins or catsuits when they fall off
Please contact Customer Service via email or chat tool. （Please contact Customer Service via email or chat tool (info@drescco.com / Contact Us )
. If you send the dress to us, you will be responsible for the return shipping costs.
Please note that the dress will take 3 weeks to 1 month from the time of delivery to be repaired due to the fact that our production facility is located overseas.
Please contact our customer service in advance to request an alteration.
About Members
Registering as a member of DRESCCO will make your shopping experience easier.
There is no annual fee, registration, or renewal. You can use one account in common on your computer and smartphone.
Please refer to the following for the procedure of member registration.
1. Open the login page】
・PC
・SP
2、Enter new member registration member information.
After reviewing the "Terms of Use" and "Privacy Policy," check the "I agree" box and proceed.
3. Confirm the registered e-mail.
These three steps will complete your membership registration. You can then log in using the same e-mail address and the password you set up.
You can use all DRESCCO functions.
If you have forgotten your registered member password, you can reset your password by applying for it in the "Confirm Password" section.
Please note that we will not be able to respond to inquiries by phone or e-mail regarding your registration information. Please understand that we will not be able to answer any inquiries by phone or e-mail regarding your registration information.
If you have forgotten your member ID (e-mail address), please contact us through Contact Us.
Procedure]
1) Open the login page.
2) Click "Forgot Password" on the page.
3) Enter your email address to reset your password and submit.
(4) Open the email sent to you and click the "Reset Password" button.
(5) You will be redirected to the home page, where you will enter a new password to complete the process.
Member registration information can be changed from the Registration Information page.
You can only register your shipping address. If you need to change your email address or name, please contact our customer support team.
info@drescco.com
You can register a default address and up to 5 shipping addresses.
If you have already placed an order and have not yet received your order, the change will not be reflected in your product delivery address. If you wish to change the delivery address, please contact us separately.
Procedure]
1) Log in.
2) Click the "My Page Icon" from the login button on the upper right of the top page.
3) Click the "Manage" button in the My Page.
4) Click the "Add New Address" button on the next page.
5) Enter the address you wish to register for delivery.
If you wish to cancel your DRESCCO membership, please contact us at
info@drescco.com
Please note that you will not be able to check your registration or order information after canceling your membership.
About the Mail Magazine
DRESCCO provides you with the latest information on new releases, sales, etc. via e-mail newsletter. If you register as a member and subscribe to the e-mail magazine, you will receive various up-to-date information.
To register, please go to
and check the "I would like to receive the newsletter" checkbox when registering as a new member, or register using the subscription settings on the top page or footer.
New member registration
In the site page
If you wish to unsubscribe from the DRESCCO e-newsletter, please click on the unsubscribe link at the bottom of the e-mail newsletter you have already received.
If you wish to resume receiving our e-mail newsletter, please register at the top page or in the footer.